Return, Exchange & Refund Policy

Last Updated: 12 August 2026

At BLOCKPULS, we value our customers and aim to provide quality products and a smooth shopping experience. Every product is prepared and packed with care. However, if you receive a damaged, defective, incorrect or eligible product, you may request a return or exchange according to the policy below.

1. Return & Exchange Eligibility

We accept return or exchange requests within 7 days from the date of delivery, subject to the conditions mentioned below.

A product may be eligible for return or exchange if:

• The product received is damaged or defective.

• The wrong product, size, colour or design was received.

• The product is significantly different from the product description.

• The product is unused and remains in its original condition and packaging.

For hand block printed products, minor variations in colour, print placement, texture and pattern are natural characteristics of handcrafted products and are not considered manufacturing defects.

2. Conditions for Return or Exchange

To be eligible for a return or exchange:

• The product must be unused, unwashed and unworn.

• The original packaging, tags and labels should be retained.

• The product should not have any stains, damage, alteration or signs of use.

• The customer must raise the return or exchange request within 7 days of delivery.

• Photos or videos of the product may be requested to verify the issue.

Products returned without prior approval from BLOCKPULS may not be accepted.

3. Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number

• Photos of the product

• Photos of the packaging

• A short description of the issue

After verification, BLOCKPULS may provide a replacement, exchange or refund, depending on product availability and the nature of the issue.

4. Exchange Policy

Exchange is subject to product availability.

If the requested replacement product is unavailable, BLOCKPULS may offer an alternative product or a refund, as applicable.

Only products that meet our return and exchange conditions will be accepted.

5. Non-Returnable Products

The following products may not be eligible for return or exchange unless they are received damaged, defective or incorrect:

• Products that have been used, washed or altered.

• Products damaged after delivery due to customer handling.

• Products without original tags or packaging.

• Products specifically customised or made according to customer requirements.

• Products that are otherwise clearly marked as non-returnable on the product page.

6. Refund Policy

Once the returned product is received and inspected, BLOCKPULS will verify the return request.

If the return is approved, the applicable refund will be initiated.

For prepaid orders, the refund will generally be issued to the original payment method.

For Cash on Delivery orders, the customer may be asked to provide valid bank account or other required payment details for processing the refund.

The refund may take 5–7 business days after approval, depending on the payment service provider or bank.

7. Return Shipping

If the return is due to a wrong, damaged or defective product supplied by BLOCKPULS, return arrangements will be handled according to our return process.

For returns due to reasons other than a product defect, damage or incorrect product, any applicable return shipping cost will be communicated to the customer before processing the return.

8. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible. In such cases, the customer may follow the applicable return process after delivery.

9. Refund for Cancelled Orders

If a prepaid order is successfully cancelled before shipment, the applicable refund will be initiated to the original payment method.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

10. How to Request a Return or Exchange

To request a return or exchange, contact BLOCKPULS using our official contact details and provide:

• Order number

• Customer name

• Registered mobile number

• Product name

• Reason for return or exchange

• Required photos/videos, if requested

Our team will review the request and provide the next steps.

11. Handmade & Hand Block Printed Products

BLOCKPULS offers products inspired by the traditional Bagru hand block printing heritage of Rajasthan.

Because hand block printing is a traditional and handcrafted process, slight differences in print placement, colour, texture and pattern may naturally occur from one product to another.

Such natural variations are part of the character of handcrafted products and should not automatically be considered defects.

12. Contact Information

Business Name: BLOCKPULS

Proprietor & Founder: Vijay Kumawat

GSTIN: 08KCHPK7831N1

Business Location: Bagru, Rajasthan, India

Official Customer Contact Number: +91 7300249077

Important: +91 7300249077 is the only official phone number authorised by BLOCKPULS for customer communication. Customers should be cautious of calls or messages from unauthorised numbers claiming to represent BLOCKPULS.

For return, exchange or refund assistance, please contact us through our official website contact channel or the official phone number mentioned above.

13. Policy Updates

BLOCKPULS may update this Return, Exchange & Refund Policy from time to time. Any updated policy will be published on this page with the revised date.

By placing an order on our website, customers agree to the applicable terms of this policy.

⚠️ Fraud Alert – Stay Safe

Important Security Notice from BLOCKPULS

Customers are advised to be careful of fraudulent calls, WhatsApp messages, SMS, emails or social media accounts pretending to represent BLOCKPULS.

How Online Fraud Can Happen

Fraudsters may try to:

• Ask you to make a payment to an unauthorised bank account, UPI ID or personal number.

• Send fake payment links and ask you to enter your card, UPI PIN, OTP or banking details.

• Claim that your order is cancelled and ask for a refund-related payment.

• Pretend to be BLOCKPULS employees and ask for OTP, UPI PIN, card details or other confidential information.

• Send fake courier, delivery or refund messages containing suspicious links.

• Offer fake discounts, refunds or prizes and ask you to make a payment or share personal information.

• Contact you from unofficial phone numbers or fake social media accounts using the BLOCKPULS name or logo.

Stay Safe

BLOCKPULS will never ask you to share your UPI PIN, ATM PIN, card PIN, CVV or OTP for receiving a refund or processing an order.

Do not make payments to any person or account unless you have verified that the payment request is from BLOCKPULS.

Our Official Contact Number

+91 7300249077

This is the only official phone number authorised by BLOCKPULS for customer communication.

If you receive a suspicious call, message, payment request or link claiming to be from BLOCKPULS, please do not share any confidential information or make any payment. Verify the request with us through our official website before taking any action.

BLOCKPULS

Proprietor & Founder: Vijay Kumawat

Bagru, Rajasthan, India

GSTIN: 08KCHPK7831N1